Refund Policy
This policy explains how refunds work for WinaltChat Pro subscriptions. It should be read alongside our Terms of Service, which governs your license in full.
14-Day Money-Back Guarantee
If you're not satisfied with WinaltChat Pro for any reason, contact us within 14 days of your payment date and we'll issue a full refund — no questions asked, no justification required.
To request a refund, email sales@aisalesmanchatpro.com with the email address or domain your license was issued under. We'll confirm your refund within 2 business days and process it using the same method you paid with.
What Happens After a Refund
Once a refund is issued:
- Your license key is deactivated and Pro features stop working on your site.
- The free WinaltChat plugin remains fully usable — refunding Pro doesn't affect your ability to use the free plugin's basic AI chat features.
- Any store data collected while Pro was active (analytics, conversation history) stays in your WordPress database; it isn't deleted by a refund, since it lives on your own site, not ours.
After the 14-Day Window
Refund requests made after 14 days are considered on a case-by-case basis. We're generally understanding about genuine issues — for example, if the plugin didn't work as described, or a technical problem on our end prevented you from using it. Reach out and explain your situation; we'll respond honestly about what we can do.
Subscription Renewals
WinaltChat Pro subscriptions (monthly or annual, per your plan) renew automatically unless cancelled before the renewal date.
- If you cancel before renewal: you won't be charged again, and your existing license stays active until the end of the period you already paid for.
- If you're charged for a renewal you meant to cancel: contact us within 14 days of the renewal charge and we'll refund it in full, same as a new purchase.
- Annual plans: if you're on an annual plan and want to switch to monthly (or vice versa) partway through, contact us — we handle these as a manual adjustment rather than a partial refund, since there's no automated proration in place yet.
Agency Plan
The same 14-day guarantee applies to the Agency plan. Since Agency licenses can cover multiple sites, a refund applies to the whole subscription, not individual sites — if you only want to remove one site from a multi-site plan, contact us about adjusting your plan instead of requesting a refund.
What Isn't Covered
We won't issue a refund if:
- The request is made because you shared, resold, or attempted to circumvent your license key, in violation of our Terms of Service.
- Your license was already revoked for a Terms violation before the refund request.
- You're requesting a refund for a renewal charge more than 14 days after it occurred, without a specific issue we can address (see "After the 14-Day Window" above — we may still work with you, just not automatically).
Chargebacks
If you have any issue with a charge, please contact us first — we resolve the large majority of billing concerns directly and quickly. Filing a chargeback with your bank or card provider without contacting us first may result in your license being suspended while the dispute is investigated, and can delay resolution compared to just emailing us directly.
How to Reach Us
For any refund, billing, or subscription question not answered here, email sales@aisalesmanchatpro.com. Include your license key or the email/domain your subscription is under so we can find your account quickly.